The outcome of the incident where NCT DREAM albums from a fan signing event were lost in a delivery truck fire.

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Hello, this is Everline.

First of all, we apologize for the delayed notice. 

We regret to inform you that the signed album for the winner of the NCT DREAM [DREAMOSCAPE] 1:1 VIDEO CALL EVENT held on May 23rd was destroyed in a delivery truck fire during shipment. For customers who received this notice, we will provide a full refund of the purchase amount you made to enter the event.

We understand this may inconvenience you, but if you could kindly leave your information including [Order Number, Purchaser's Name, Purchaser's Phone Number / Member for Entry, Account Information for Refund and Account Holder Name] on the Everline 1:1 Inquiry Board or email us at everlineshop@naver.com, we will process it promptly.

For those who made payment by card, we will proceed with the cancellation of the payment.

We sincerely apologize again for the delayed notice and any inconvenience this may have caused.

For further inquiries, please leave a message on the 1:1 Inquiry Board or contact us through everlineshop@naver.com, and we will respond promptly.

Thank you.

COMMENTS

Comments have no ratings.

- "Wow, getting a full refund is such a big win!"

- "Everline isn't the one handling it; all the albums burned up, so the delivery service is giving a full refund."

- "Things turned out even better this way."

- "Wow, it seems like the delivery company is the one that took responsibility, huh?ㅋㅋㅋ 'cause Everline? Issuing refunds...?"

- "Among the companies I know that sell merchandise and albums, Everline is typically the worst, but what happened this time?ㅋㅋ"

- "When will such luck come back my way?"

- "Oh no, nobody got hurt from this, right?"

- "Dealing with buying the album is a hassle anyway. Getting it for free is a total jackpot."

- "If someone has attended fan signings several times, not receiving one signed album wouldn't matter much, so it's a huge gainㅋㅋ"

- "Wow, the delivery company must have incurred so many expenses."

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